Mail Setup on Android Devices

In this guide, we’ll walk through the steps to configure email addresses on Android devices. You can do the same thing on most Android phones, even though the way it looks might be a bit different. Just use the same details to set it up. If you’re setting up email for the first time, we recommend going through the checklist below:

1. Open your internet browser and navigate to the webmail page using either https://webmail.domain.extension or https://domain.extension/webmail, depending on your domain name.
2. Log in with the email address and password you created. 

If you encounter issues accessing the webmail page or logging in and have our hosting package, please inform our Support Team about the problem. Once you’ve completed these checks, you can proceed with the Android email setup.

Now, let’s go through the steps for Android email setup:

1. Open the email application on your Android device and select the “Other” option on the screen that appears.
2. Enter your email address and password.
3. In the window that opens, select the “IMAP account” option.
4. In the Server Settings section, enter your email address with the “@” sign in the email address and Username fields. Enter the incoming server name in the IMAP server line under the incoming server section. Choose “SSL” as the security type, and enter “993” in the port line.

• If your email address is part of our hosting package, the incoming server name is the standard email subdomain, like mail.yourwebsite.com.
• For SmarterMail users, find the incoming server name on the email Configuration page on the product page.

       5. Enter the outgoing server name in the SMTP server line under the outgoing server section. Choose “SSL” as the security type, and enter “465” in the port line. If the outgoing server section requires a username and password, enter your email address and password.

• For our hosting package users, the outgoing server name is the standard email subdomain, like mail.yourwebsite.com.
• For SmarterMail users, find the outgoing server name on the email Configuration page.

6.   Complete the installation by clicking the Login button. 

If you receive an “Account could not be verified” warning, double-check the email address and/or password as they may be incorrect. Make sure the username and email address information in step 2 of the installation are accurate.

7. To verify your password, log in to your Webmail address via an internet browser. If you cannot log in, reset your password and set up the email again. 

If you receive a certificate warning, it indicates that the incoming/outgoing server name may be incorrect or there is no SSL certificate.

• Click Cancel to review IMAP and SMTP server names and other settings.
• If the server names are correct, ensure the SSL certificate is active. If you have our hosting package, seek support from our Support Team.

Android Email Sync Settings

To configure synchronization settings, tap the three lines on the left.

1. Touch the gear sign.
2. Configure synchronization settings on the page that appears by tapping on the email address in the Accounts area.

Android email synchronization settings may not always enable automatic synchronization. This could happen due to power settings and data transfer options on your mobile device, especially while roaming.

For optimal battery usage, mobile devices may adjust email synchronization based on the device’s status. Generally, successful email synchronization occurs when connected to Wi-Fi, with a good power level, and when the battery is charging. Considering this, you can send and receive emails on Android devices.