How to Add Business Email Hosting DNS Records to Plesk Panel?

Link: https://www.fastpanda.co.uk/knowledge-hub/how-can-i-access-the-dns-information-for-business-email-hosting/

  • If you have accessed your DNS records, the next step is to add them one by one to Plesk Panel. Log in to your Plesk Panel account. If you are using Plesk Panel through FastPanda, you can follow the steps below.

Link: https://www.fastpanda.co.uk/knowledge-hub/how-to-log-in-to-plesk-panel/

  • When you access the Plesk Panel, click the “Hosting & DNS” button next to your service.

Plesk Hosting DNS

  • Click on the “DNS” button.

Plesk DNS

  • On the page that opens, you will see your existing DNS records. If there are any existing records with the same type and name combinations as the new email records you are about to add, it is recommended to delete them to avoid conflicts. However, if you are not experienced in this area, it’s best to consult a specialist or get support from our technical team to avoid making any mistakes.
  • To delete an old record, check (tick) the box next to the record, then click the “Remove > Yes, remove” button.

Plesk Remove Record

  • To add a new record, click the “+ Add Record” button.

Plesk Add Record

  • In the “Record Type” field of the opened section, select the type of record you want to add. (MX, CNAME, TXT, etc.)

Plesk Type

  • Enter the Business Email Hosting DNS information one by one.
  • If you are sure the information is correct, click the “OK” button.

Add Record

Example: In the Business Email Hosting > DNS Information, the first record is an MX record.

Name Type Priority Target
yourdomain.com. MX 10 mx1.fastpanda.com
  • In Plesk Panel Zone Editor, click on “+ Add Record” and select “Record Type > MX.”
  • You can leave the “Mail domain” field blank since it is your own domain and does not require any prefix.
  • You can leave the “TTL” value blank. However, if the system requires you to enter a TTL, you can use the value 3600.
  • In the “Mail Exchange Server” field, enter the “target” value found in the Business Email Hosting > DNS Information section.
    That value is: mx1.fastpanda.com
  • In the “Specify the priority of the mail exchange server” field, enter the Priority value, which is: 10
  • If you are sure the records are correct, click the “OK” button.

MX Record

After adding the first record, proceed to the second record. On the Business Email Hosting > DNS Information page, the second record is also an MX record.

Name Type Priority Target
yourdomain.com. MX 20 mx2.fastpanda.com
  • In Plesk Panel Zone Editor, click on “+ Add Record” and select “Record Type > MX.”
  • You can leave the “Mail domain” field blank since it is your own domain and does not require any prefix.
  • You can leave the “TTL” value blank. However, if the system requires you to enter a TTL, you can use the value 3600.
  • In the “Mail Exchange Server” field, enter the “target” value found in the Business Email Hosting > DNS Information section.
    That value is: mx2.fastpanda.com
  • In the “Specify the priority of the mail exchange server” field, enter the Priority value, which is: 20
  • If you are sure the records are correct, click the “OK” button.

MX Record

The third record on the Business Email Hosting > DNS Information page is a CNAME record.

Name Type Priority Target
autodiscover CNAME mail.yourdomain.com.
  • In Plesk Panel Zone Editor, click on “+ Add Record” and select “Record Type > CNAME.”
  • Enter “autodiscover” in the “Domain Name” field.
  • You can leave the “TTL” value blank. However, if the system requires you to enter a TTL, you can use the value 3600.
  • Enter the value from the “Target” section into the “Canonical name ” field. That is, “mail.yourdomain.com.” (use your own domain and extension).
  • If you are sure the records are correct, click the “OK” button.

Plesk CNAME Record

The fourth record on the Business Email Hosting > DNS Information page is a CNAME record.

Name Type Priority Target
mail CNAME pico.fastpanda.com.
  • In Plesk Panel Zone Editor, click on “+ Add Record” and select “Record Type > CNAME.”
  • Enter “mail” in the “Domain Name” field.
  • You can leave the “TTL” value blank. However, if the system requires you to enter a TTL, you can use the value 3600.
  • Enter the information from the “Target” section into the “Canonical name ” field. That is, “pico.fastpanda.com.”
  • If you are sure the records are correct, click the “OK” button.

Plesk CNAME Record

The fifth record on the Business Email Hosting > DNS Information page is a CNAME record.

Name Type Priority Target
webmail CNAME pico.fastpanda.com.
  • In Plesk Panel Zone Editor, click on “+ Add Record” and select “Record Type > CNAME.”
  • Enter “webmail” in the “Domain Name” field.
  • You can leave the “TTL” value blank. However, if the system requires you to enter a TTL, you can use the value 3600.
  • Enter the information from the “Target” section into the “Canonical name ” field. That is, “pico.fastpanda.com.”
  • If you are sure the records are correct, click the “OK” button.

Plesk CNAME Record

The sixth record on the Business Email Hosting > DNS Information page is a TXT record.

Name Type Priority Target
yourdomain.com. TXT v=spf1 +a include:_spf.fastpanda.com -all
  • In Plesk Panel Zone Editor, click on “+ Add Record” and select “Record Type > TXT.”
  • You can leave the “Domain name” field blank since it is your own domain and does not require any prefix.
  • You can leave the “TTL” value blank. However, if the system requires you to enter a TTL, you can use the value 3600.
  • In the “TXT record” field, enter the SPF record from the “Target” section. That is: “v=spf1 +a include:_spf.fastpanda.com -all”
  • If you are sure the records are correct, click the “OK” button.

Plesk TXT Record

The seventh record on the Business Email Hosting > DNS Information page is an SRV record.

Name Type Priority Target
_autodiscover._tcp SRV 0 Service: _autodiscover
Protocol: TCP
Priority: 0
Weight: 0
Port: 443
Target: mail.yourdomain.com.

 

  • In Plesk Panel Zone Editor, click on “+ Add Record” and select “Record Type > SRV.”
  • You can leave the “TTL” value blank. However, if the system requires you to enter a TTL, you can use the value 3600.
  • Write “_autodiscover” in the “Service name” field.
  • Write “TCP” in the “Protocol” field.
  • Select the “Priority” value as 0.
  • The “Relative weight for records with the same priority” value can remain as 10.
  • In the “Target Host” field, enter “mail.yourdomain.com.” (replace with your own domain name and extension)
  • If you are sure the records are correct, click the “OK” button.

Plesk SRV Record

The eighth record on the Business Email Hosting > DNS Information page is a TXT record.In Plesk Panel Zone Editor, click on “+ Add Record” and select “Record Type > TXT.”

Name Type Priority Target
ea8DD9CF18BBE04A8._domainKey TXT v=DKIM1; k=rsa; h=sha256; p=MIIBIjANBgkqhkiG9w0
BAQEFAAOCAQ8AMIIBCgKCAQEAyBEFPcwDqQ6Xu
HgHdLcG//SGSibFLmXl5+0pOgxpZ8KfYWYUlRhl95jIN
i83ruOK9ry8+TQhh+g6TakK01WwBQ3xiYWH2iSwzZ
WZHdWUyvI3rtG/U7BB/0wQeMQ4DixnsLI2X6ca6B
c3HklGfcjovykV8qikKs2is+me0zdHg00Z1xbEQ7H733
rx6HkiWwkX+2XPI1vRTsxAGTz26Us9qsQLdI0/pJyq
qfnoJ8PsjnYBdGh+k/xs3AJuzOMdFHFVJdJnwq0NkX
Ro1HRGUMVeDDLHIUwot2Caj0hZ3U1k/RQu2EJUgZ
1tFq6NTlyvJYqk6AWOIRWwJHTnelMrR6txiQIDAQAB
  • In the “Domain name” field, enter “ea8DD9CF18BBE04A8._domainKey”.
  • You can leave the “TTL” value blank. However, if the system requires you to enter a TTL, you can use the value 3600.
  • In the “Target” field, enter v=DKIM1; k=rsa; h=sha256;  p=MIIBIjANBgkqhkiG9w0BAQEFAAOCAQ8AMIIBCgKCAQEAyBEFPcwDqQ6XuHgHdLcG//SGSibFLmX
    l5+0pOgxpZ8KfYWYUlRhl95jINi83ruOK9ry8+TQhh+g6TakK01WwBQ3xiYWH2iSwzZWZHdWUyvI3rtG/U
    7BB/0wQeMQ4DixnsLI2X6ca6Bc3HklGfcjovykV8qikKs2is+me0zdHg00Z1xbEQ7H733rx6HkiWwkX+2XPI
    1vRTsxAGTz26Us9qsQLdI0/pJyqqfnoJ8PsjnYBdGh+k/xs3AJuzOMdFHFVJdJnwq0NkXRo1HRGUMVeDDL
    HIUwot2Caj0hZ3U1k/RQu2EJUgZ1tFq6NTlyvJYqk6AWOIRWwJHTnelMrR6txiQIDAQAB
  • If you are sure the records are correct, click the “OK” button.

Plesk DKIM Record

  • After adding all the records, in the area where DNS records are listed, you will see exclamation marks next to the newly added records. This indicates that the records have been added but not yet saved. To make all the records active, click the “Update” button.

DNS Update

If you have added all the records completely and correctly, it may take up to approximately 24 hours for the records to propagate globally. After this process, you will be able to use your emails smoothly.

Note: Records may vary. Please make sure to check all records directly from your own customer panel.